Return & Refund Policy

1. Order Cancellation Before Shipment

Customers may request cancellation before the order has been shipped. Cancellation requests should be made as soon as possible through our customer support channels.

If the cancellation is approved before shipment, the eligible amount will be processed for refund according to the applicable payment and refund procedure.

2. Cancellation After Shipment

Once an order has been shipped, cancellation may not be possible.

Where cancellation is requested after shipment, the customer may be required to receive the product and follow the applicable return procedure, subject to return eligibility.

3. 15-Day Return Period

Eligible products may be returned within 15 days from the date of delivery, subject to the conditions specified in this policy.

4. Damaged or Defective Products

Customers should inspect the product after delivery.

If a product is received damaged or defective, customers should contact Shrini Water Purifiers as soon as possible and provide:

• Order details
• Product information
• Photographs of the product
• Photographs of the packaging, where applicable
• Videos or other evidence of the issue, where required

5. Unopened Products

Eligible unopened products may be considered for return within the applicable return period, provided they remain unused and in their original condition.

6. Original Packaging and Accessories

Returned products should generally include all original components and materials supplied with the product.

• Original packaging
• Accessories
• User manuals
• Warranty documents, where applicable
• Invoice or order documentation
• Other items supplied with the product

7. Products Not Eligible for Return

Products may not be eligible for return where they:

• Have been used improperly.
• Have been physically damaged after delivery.
• Have been modified or repaired without authorisation.
• Are returned without required accessories.
• Are returned without required packaging.
• Have been damaged due to customer negligence.
• Fall under a specific non-returnable category.

8. Inspection and Approval

All return requests are subject to inspection and approval.

Submission of a return request does not automatically mean that the return has been accepted.

Shrini Water Purifiers may inspect the product before approving a replacement, repair or refund.

9. Replacement, Repair or Refund

Depending on the nature of the issue, product availability and inspection results, Shrini Water Purifiers may provide:

• Replacement
• Repair
• Refund

The final resolution will depend on product condition, applicable warranty terms, return eligibility and company policy.

10. Refund to Original Payment Method

Approved refunds will generally be processed to the original payment method used for the purchase.

11. Refund Processing Time

Eligible refunds are generally processed within 7–10 business days after approval.

The actual time taken for the amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider or payment gateway.

12. Payment Gateway and Transaction Charges

Where applicable, payment gateway charges, transaction charges, shipping charges or other non-refundable charges may be deducted from the refund, subject to applicable commercial policy and law.

13. Duplicate Payment Refunds

If a customer makes a duplicate payment for the same order and the duplicate payment is confirmed, the additional payment will be reviewed and refunded through the applicable payment method.