Privacy-Policy

1. Information We Collect

We may collect information that is necessary to process orders, provide services and communicate with customers.

• Name
• Phone number
• Email address
• Billing address
• Shipping address
• Installation address
• Order information
• Payment-related information
• Customer service and support information

2. Name, Phone, Email and Addresses

Customer name, phone number, email address, billing address, shipping address and installation address may be collected when required to process an order or provide services.

3. Order and Payment Information

We may maintain information relating to products purchased, order details, invoices, transaction status and payment status for order processing, customer service, accounting and legal requirements.

Payment card or banking credentials may be processed by the applicable payment gateway and may not be directly stored by Shrini Water Purifiers, depending on the payment method and payment gateway used.

4. How Information Is Used

Customer information may be used for:

• Processing and confirming orders
• Processing payments
• Delivering products
• Scheduling installation
• Providing customer support
• Handling returns and refunds
• Processing warranty and service requests
• Communicating order updates
• Improving website services
• Preventing fraud or misuse
• Meeting legal and regulatory requirements

5. Order Processing

Customer information is used to process and fulfil orders, including order confirmation, invoicing, shipping, delivery coordination and post-purchase support.

6. Delivery and Installation

Relevant customer information may be shared with courier, logistics, delivery and installation service providers where necessary to complete the requested service.

7. Customer Communication

Shrini Water Purifiers may contact customers through phone, email, SMS, WhatsApp or other available communication channels regarding:

• Orders
• Payments
• Delivery
• Installation
• Returns
• Refunds
• Warranty and service requests
• Customer support

8. Service and Support

Customer information may be used to provide technical support, service assistance, warranty support, complaint handling and other customer-care services.

9. Payment Gateway Information

Payments may be processed through third-party payment gateways.

Payment gateways may collect and process payment information according to their own privacy policies and security standards.

Customers should review the privacy policy of the applicable payment gateway for additional information about how payment data is handled.

10. Third-Party Service Providers

Shrini Water Purifiers may use third-party service providers for:

• Payment processing
• Courier and logistics
• Delivery
• Installation
• Website hosting
• Website security
• Analytics
• Communication
• Technical support

Only information reasonably required to provide the relevant service should be shared with such providers.

11. Data Security

Shrini Water Purifiers takes reasonable measures to protect customer information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

12. Cookies and Website Usage

The website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve the customer experience.

Customers may be able to manage or disable cookies through their browser settings.

13. Data Retention

Customer information may be retained for as long as necessary to:

• Complete orders
• Provide customer support
• Provide warranty and service assistance
• Maintain business and financial records
• Meet legal or regulatory obligations
• Resolve disputes
• Prevent fraud or misuse

14. Customer Rights

Subject to applicable law, customers may request information regarding their personal data and may request correction of inaccurate information.

Where legally applicable, customers may also request deletion or restriction of certain personal information, subject to statutory, contractual, accounting or other legitimate requirements.

15. Changes to This Privacy Policy

Shrini Water Purifiers may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business practices.

Updated versions will be published on this page. Customers are encouraged to review this page periodically.